Resources

The People Behind the Product


With Advisor's Ally, customer service isn't just the software's built-in ease of use or the comprehensive Help System. It really begins with people... a full staff of sales and support people, backed by a corporate programming and administrative staff. You're not just buying a software program; you're buying the support of our entire company! Call 484-875-1705 or e-mail Support@AdvisorsAlly.com or fax to 484-875-1704, or 484-875-1710.

Software Support Policy

Scherrer Resources, Inc. is committed to providing timely and effective support for its advisor clients. This is accomplished by the assignment of experienced software product representatives and customer support technicians. Product telephone support is available from your account representative and the help desk by telephone from 9:00 AM to 6:00 PM Eastern Standard time Monday through Friday except for national holidays. Telephone support is FREE for the first 30 days after purchase at 484-875-1705 and is available for a fee thereafter on a toll free 800 number.

Support Options:

Support - This premium service is included in your annual maintenance fee and can include free CD shipments of our then current Advisor's Ally version; plus the Ally Newsletter, 800 phone line access, e-mail support, and priority 24 hour fax back service.

Our Corporate Team is Ready to Support You!

Scherrer Resources, Inc. is a Pennsylvania corporation (www.ScherrerResources.com) and our team is led by CEO founder Jim Scherrer, and includes application software developers, web masters, help desk technicians, analysts, and account representatives assigned to each of our licensees. Help Desk Technician can be reached at 484-875-1705, or fax us at 484-875-1704, or contact Support@AdvisorsAlly.com.

Below are links to documents which you will find helpful in learning more about the popular Advisor's Ally software.