The People Behind the Product
With Advisor's Ally, customer service isn't just the software's built-in ease of
use or the comprehensive Help System. It really begins with people... a full
staff of sales and support people, backed by a corporate programming and
administrative staff. You're not just buying a software program; you're buying
the support of our entire company! Call 484-875-1705 or
or fax to 484-875-1704,
Software Support Policy
Scherrer Resources, Inc. is committed to providing timely and effective support for its
advisor clients. This is accomplished by the assignment of experienced software product
representatives and customer support technicians. Product telephone support is available
from your account representative and the help desk by telephone from 9:00 AM to 6:00 PM
Eastern Standard time Monday through Friday except for national holidays. Telephone
support is FREE for the first 30 days after purchase at 484-875-1705 and is available
for a fee thereafter on a toll free 800 number.
Support - This premium service is included in your annual maintenance fee and
can include free CD shipments of our then current Advisor's Ally version; plus the
Ally Newsletter, 800 phone line access, e-mail support, and priority 24 hour fax back service.
Our Corporate Team is Ready to Support You!
Scherrer Resources, Inc. is a Pennsylvania corporation
and our team is led by CEO founder Jim Scherrer, and includes application software
developers, web masters, help desk technicians, analysts, and account representatives
assigned to each of our licensees. Help Desk Technician can be reached at
484-875-1705, or fax us at 484-875-1704, or contact